Refund Policy

At QualityFRP, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy below for guidance.

1. Refund Eligibility

Refunds are eligible for products purchased on www.qualityfrp.in under the following conditions:

• Damaged or Defective Products: If the product arrives damaged or defective, we will offer a full refund or replacement, provided the issue is reported within 7 days of delivery.

• Incorrect Product: If we send the wrong product (wrong color, model, or size), a refund or exchange will be processed.

Products that do not meet these criteria are not eligible for a refund.

2. Non-Refundable Products

The following products are not eligible for refunds:

• Custom-made or personalized items.

• Items that have been used or altered in any way.

3. Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service team at support@qualityfrp.in within 7 days of receiving the product.

2. Provide the following details:

   • Order number

   • Description of the issue with the product

   • Photographic evidence (if applicable)

3. Our team will review your request and issue a resolution (refund, replacement, or exchange).

4. If a refund is approved, it will be processed to the original payment method. Refunds may take 5-7 business days to reflect in your account.

4. Return Shipping

• If the return is due to a defective or incorrect product, we will cover the return shipping cost.

• If the return is due to personal reasons (e.g., change of mind), the customer will bear the cost of return shipping.

5. Exchanges

If you would like to exchange a product for another item, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability and may incur additional charges if the new product is of higher value.

6. Cancellation

Orders can be canceled only if they have not been shipped yet. If you wish to cancel an order, please contact our customer service team immediately. Once the product has been shipped, the cancellation option will no longer be available.

7. Contact Us

If you have any questions regarding our refund policy or wish to initiate a refund, please reach out to our customer support team:

• 4qualityfrp@gmail.com

• Phone: 7892512743

Thank you for shopping with QualityFRP. We value your business!